Returns and Faulty Goods Policy
We’re so sorry if an order you received is not in perfect condition or if a wine is not tasting like its usual self, as we want you to be completely satisfied with every sip.
Please email us at email@example.com . We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund up on receiving your faulty item back. If you change your mind for any reason, sadly we cannot accept the return as we cannot guarantee the life or condition of the wine once it has left our hands.
WHAT IF I RECEIVE AN INCORRECT ITEM?
If you have received an item you did not order, please email us at firstname.lastname@example.org so we can resolve this for you as soon as possible.
HOW DO I RETURN AN ITEM?
If you are required to return an item please contact us at email@example.com and we will talk you through the steps required to fulfill the return process
HOW WILL I BE REFUNDED?
Upon receipt of the items, they will be checked to make sure it meets the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
We endeavor to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.